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Privacy Policy

Privacy Policy

Last Updated: August 2026

At XDNA Labs, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing products, or contacting our team.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping information
  • Order and transaction details
  • Information submitted through contact forms
  • Account information, where applicable
  • Website usage and technical information

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and maintain our website.

2. How We Use Your Information

Information collected through our website may be used to:

  • Process and fulfill orders
  • Provide customer support
  • Respond to inquiries and requests
  • Send order and transaction-related communications
  • Improve our website and services
  • Maintain website security
  • Prevent fraudulent or unauthorized activity
  • Comply with applicable legal and regulatory requirements

Where permitted by law, we may also use your email address to send updates, product information, or other communications that may be relevant to your interaction with XDNA Labs. You may opt out of promotional communications at any time.

3. Payment Information

Payments may be processed through third-party payment providers.

XDNA Labs does not intend to store complete payment card information on its own systems when payment processing is handled by a third-party provider. Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and enhance the user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Information Sharing

XDNA Labs does not sell or rent your personal information for money.

We may share information with trusted service providers when necessary to operate our business, including providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Website analytics
  • Customer support
  • Email communications
  • Security and fraud prevention

These service providers are expected to handle information only as necessary to perform their services.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and enforcing our agreements.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

XDNA Labs is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

9. Children's Privacy

Our website and products are intended for adults and qualified research users.

We do not knowingly collect personal information from children through our website. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request access, correction, deletion, or information about how your data is processed.

To make a privacy-related request, please contact us using the information provided below.

11. Changes to This Privacy Policy

XDNA Labs may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how XDNA Labs handles personal information, please contact us.